The best preparation a team can have for a play-off final is the experience of losing one the year before By Richard Foster , author of The Agony and the Ecstasy Iain Dowie coined the word bouncebackability in the 2003-04 season when describing how his Crystal Palace team had gone from the fringes of relegation in December to winning promotion through the play-offs in May. Not many managers have been responsible for adding words to the English lexicon but Dowie shared the…